Shipping policy

Shipping Policy – NuviaPup
At NuviaPup, we’re committed to getting calming comfort to your dog as quickly and safely as possible.
📍 Order Processing
All orders are processed within 1–3 business days
Orders are not shipped or delivered on weekends or holidays
During high demand periods, processing may take slightly longer
🚚 Shipping Times
Our products are shipped directly from our trusted fulfillment partners.
Estimated delivery time:
7–12 business days (United States)
10–18 business days (International)
Please note: delivery times are estimates and may vary due to carrier delays, weather, or customs processing.
📦 Shipping Costs
Shipping costs are calculated at checkout
Occasionally, we may offer free shipping promotions
🔍 Tracking Your Order
Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package every step of the way.
Tracking updates may take 24–48 hours to appear after shipment.
❗ Delays & Lost Packages
If your order has not arrived within 20 business days, please contact us at:
📧 support@nuviapup.com
We will investigate and make it right.
🐾 Incorrect Address
Please double-check your shipping address before completing your order.
NuviaPup is not responsible for orders shipped to incorrectly entered addresses.
💙 Our Promise
We know these products matter — especially for anxious dogs.
If you ever have questions about your order, our support team is here to help.